Hit submit! As soon as you hit submit you'll receive an email confirming that a case has been open. You'll be asked to provide his name, last name, unit information, installation where he is stationed and whether or not he knows about the event already.ĩ. The more information you have, the faster the message will get to your service member. If you don't have their information don't worry about it - if you have his social security number, just enter that. But many spouses and parents don't - and an emergency so dire that you're sending a Red Cross message isn't really the time to figure it out. Hopefully you know your service member's unit number. Check out this list of "state" options - you're not going to go on here and not find the option you need.Ĩ. If you get confused or don't know what to put here, you can call the Red Cross directly.īy the way - this is one of the things I love about the Red Cross: they know who they are dealing with. This is where, in a real emergency, you could run into some problems if you don't have names and numbers for officials. Next I was asked to provide details about the official who could verify that the person really had died. I was also given options for types of officials who could verify the death.ħ. For my test I chose my emergency as a "death." I was prompted to type in details about who died, how they were related to the service member, how they died, etc. Add details about the person getting the message.Ħ. That doesn't mean they won't process it - it just means you need a human to help you.ĥ. That's because you'll need them to make an exception to process messages that fall under those categories. If you pick "other" or select that you are notifying a service member who is stateside you'll be promoted to call the hotline instead. Start a new report. You can pick from a variety of emergency types. For example, the "duty status" field will stay dark until you select a branch that makes that information necessary.Ĥ. The fields you need to fill-out will become available as you go. Every time you start a new message you'll be asked to update your personal information. You'll also need information on the emergency, including the name and number of someone who can verify it (police officer, doctor, funeral home, etc.).ģ. If you don't have their unit information the Red Cross can still help you - but you'll definitely need his or her social security number. Make sure you have your ducks in a row. To create an emergency message through the online tool you need the same information you would need if you did it over the phone - the service member's name, branch, rank, unit and date of birth or social security number. You'll need a password that has at least eight characters, one number and both upper and lower case letters.Ģ. Click the link in that to set-up a password. The first thing they are going to do is ask you to set-up an account. How to use the Red Cross online emergency message system 1. And if you hit a snag or don't know how to answer a question you can always still call in your message through their 24/7 call-center at 87. The good news is that this site is super easy to use on both desktop and mobile. Red Cross officials asked me to test the new site for them, so I got an early peak at how it works - and now I can give you a step-by-step walk through. You can read all about the roll-out of the new system here.
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